Terms of Service — Wacord

Last updated: 2 August 2026

Company: Wacord (“Wacord”, “we”, “us”, or “our”)

Product: Wacord e-commerce & omni-channel CRM (the “Service”)

Contact: Use Contact / Support on wacord.com

These Terms of Service (“Terms”) govern access to and use of Wacord by business customers (“Merchant”, “you”). By creating an account, starting a Free Trial, or using the Service, you agree to these Terms.

If you do not agree, do not use the Service.

1. Eligibility & Account

1. You must use Wacord for lawful business purposes.
2. You are responsible for all activity under your account and agent seats.
3. You must provide accurate registration/billing information and keep credentials secure.
4. You must promptly revoke access for former staff/agents.

2. The Service

Wacord provides software tools that may include:

• Omnichannel inbox (e.g., Facebook, Instagram, webchat, and other enabled channels)
• Order/CRM workflows
• AI-assisted order extraction and smart replies
• Courier API booking integrations
• VoIP/calling features (where enabled)
• Analytics, automation, and related CRM features

Features available depend on your plan and configuration. We may improve, modify, or discontinue features with reasonable notice where practicable.

3. AI Output Liability (Critical)

Wacord uses AI (including Google Gemini or similar providers) for order extraction, text generation, and related assistance.

3.1 No warranty on AI accuracy

AI outputs may contain errors, omissions, or “hallucinations,” including incorrect addresses, names, phone numbers, product lines, quantities, or order values.

3.2 Merchant review required

You must review AI-extracted or AI-generated data before confirming any action, including courier booking, customer replies, order confirmation, or COD decisions.

3.3 No AI liability

To the maximum extent permitted by law, Wacord is not legally or financially responsible for:

• AI hallucinations or incorrect parsing
• Wrong order entries created or suggested by AI
• Losses arising from Merchant reliance on AI outputs without human verification
• Downstream courier, customer, or revenue impact caused by unverified AI data

AI features are provided as-is as assistive tools only.

4. Third-Party Logistics (Courier) Liability

Wacord provides API bridges/integrations to courier partners (including, without limitation, Steadfast, RedX, Pathao, and other enabled couriers).

4.1 Couriers are independent

Courier companies are independent third parties. Wacord does not control courier operations, delivery networks, COD settlement, or return handling.

4.2 No courier operational liability

Wacord is not responsible for:

• Lost, damaged, or stolen parcels
• Delayed deliveries or failed attempts
• COD payment holds, settlement delays, or reconciliation disputes
• Return charges, reverse logistics fees, or courier penalties
• Incorrect deliveries caused by courier error or Merchant-provided data issues

4.3 Merchant responsibility

You are solely responsible for selecting couriers, verifying booking details, and resolving disputes directly with courier partners under their terms.

5. Meta / Messaging Channel Rules

1. If you connect Meta (Facebook/Instagram) or other messaging channels, you must comply with Meta Platform Terms, commerce policies, and messaging policies.
2. You must not use Wacord to send spam, unlawful content, or messages that violate Facebook/Instagram commerce or communication policies.
3. You are responsible for obtaining required Buyer consents for messaging and automation.
4. We may suspend channel features if we reasonably believe your usage risks platform policy violations or Service integrity.

6. Merchant Responsibility — End-Buyer Consent & Local Law

You are solely responsible for:

1. Providing privacy notices to Buyers
2. Obtaining and maintaining all required consents to process Buyer data through Wacord and its subprocessors (including AI providers and courier partners)
3. Compliance with applicable Bangladesh laws and any other laws that apply to your business
4. Lawful use of VoIP/calling features and any call recording configuration
5. Accuracy of Buyer data you enter or approve for courier booking

Wacord acts as a technology provider / data processor for Merchant instructions; you remain controller of Buyer relationships and compliance obligations.

7. Subscription & Billing Policy

7.1 Plans (summary)

Plan features and commercial limits are described on the Pricing page and may be updated from time to time. Current reference structure includes:

Exact entitlements, channel access, and courier features are as shown at purchase/activation time or in a written order form.

7.2 Free Trial

• Free Trial limits are hard caps (e.g., 200 orders lifetime / related trial limits).
• Trial is for evaluation only and may be modified or ended by Wacord.
• Conversion to a paid plan is required to continue after trial limits/expiry.

7.3 Fees, renewals, and non-refundable periods

• Paid plans bill in advance for the subscription period unless otherwise agreed.
• Subscription fees are non-refundable for partial months (or unused time in a billing period), except where required by mandatory law or expressly agreed in writing by Wacord.
• Downgrades take effect at the next billing cycle unless otherwise stated.

7.4 Add-ons

Purchases of add-ons (extra orders, AI extracts, seats, or other usage packs) are final and non-refundable once credited/consumed, except where mandatory law requires otherwise.

7.5 Taxes & failed payments

Fees may be exclusive of applicable taxes. If payment fails, we may suspend or limit the Service until payment is resolved.

8. Acceptable Use

You must not:

• Reverse engineer, abuse, or disrupt the Service
• Bypass usage limits, security controls, or billing
• Upload malware or attempt unauthorized access
• Use the Service for unlawful, deceptive, or harmful activity
• Infringe IP rights or privacy rights of others
• Misrepresent affiliation with Wacord or Meta

We may investigate and suspend/terminate accounts for violations.

9. Intellectual Property

• Wacord and its software, branding, and documentation remain Wacord’s property.
• Merchants retain ownership of their content and Buyer data.
• You grant Wacord a limited license to host/process Merchant content solely to provide the Service.

10. Confidentiality

Each party may access confidential business information of the other and must protect it using reasonable care, except for information that is public, independently developed, or required to be disclosed by law.

11. Third-Party Services

The Service depends on third parties (Meta, AI providers, couriers, hosting, payment processors). Their availability and policies may affect Wacord features. Wacord is not liable for third-party outages, policy changes, or API failures beyond our reasonable control.

12. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.”

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WACORD DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION, NOR THAT AI OR COURIER INTEGRATIONS WILL MEET YOUR REQUIREMENTS.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

1. Wacord is not liable for indirect, incidental, special, consequential, covering, or punitive damages, or lost profits/revenue/data.
2. Wacord’s total aggregate liability arising out of or related to the Service or these Terms shall not exceed the fees paid by you to Wacord for the Service in the three (3) months preceding the claim.
3. The limitations in AI Output Liability and Courier Liability sections apply in addition to this section.

Some jurisdictions do not allow certain limitations; in those cases, liability is limited to the maximum extent permitted.

14. Indemnification

You will defend and indemnify Wacord against claims, losses, and expenses (including reasonable legal fees) arising from:

• Your use of the Service
• Your Buyer data and messaging practices
• Your violation of these Terms, Meta policies, or law
• Disputes with Buyers or courier partners
• Reliance on AI outputs without adequate review

15. Suspension & Termination

We may suspend or terminate access immediately for non-payment, legal risk, security risk, or Terms/policy violations.

You may stop using the Service and request account closure through Support.

Upon termination, your license ends; sections that by nature should survive (fees owed, AI/courier liability, IP, disclaimers, liability limits, indemnity) will survive.

16. Changes to Terms

We may update these Terms periodically. Updated Terms will be posted with a new “Last updated” date. Continued use after the effective date constitutes acceptance. If you do not agree, you must stop using the Service.

17. Governing Law & Disputes

These Terms are governed by the laws of Bangladesh, without regard to conflict-of-law rules. Courts in Bangladesh shall have jurisdiction, unless mandatory law provides otherwise. Parties should first attempt good-faith resolution via Support.

18. Miscellaneous

• These Terms are the entire agreement regarding the Service (unless a separate signed enterprise agreement prevails).
• If any provision is unenforceable, the remainder stays in effect.
• Failure to enforce a provision is not a waiver.
• You may not assign the Agreement without our consent; we may assign to an affiliate or successor.
• Notices may be provided by email, in-product notice, or website posting.

19. Contact

Questions about these Terms: contact Wacord via website Contact / Support channels.

*This document is a protective commercial template for product use and is not legal advice. Have counsel review before relying on it for regulated compliance or enterprise contracting.*